FREQUENTLY ASKED QUESTIONS

1. Is all my information secure?
2. Who do I contact about my concerns?
3. Is gambling on the Internet legal?
4. What do I do if I get disconnected?
5. How are the odds created for the games?
6. What is my PIN number and how do I get it?
7. Do I have to pay taxes on my winnings?
8. What age do I have to be to play?
9. How much is the Play for Fun like the Play for Real version?
10. Can there be bugs in the software?
11. What happens if I lose money due to a bug?
12. I haven't received my PIN number and I would like to withdraw some money?


1. Is all my information secure?
Security for our customers has always been one of our top priorities. Our casino uses the SSL Protocol to provide privacy and reliability between two communicating applications. SSL uses 128 bit encryption, which ensures server and client authentication. This is done through encrypted algorithms and cryptographic keys.

What all this means is that before any data is sent from you, the client, to the server, or vice versa, the data is encrypted before it is transmitted. This will make it impossible for anyone to break this code and gain any confidential information.

Also be careful when you choose your login and password. We recommend you choose a login and password that cannot easily be connected to you, your family or gaming. We strongly advise against code words like Casino, cash, password or money. Never forget your login, password and PIN number.


2. Who do I contact about my concerns?
If you have any concerns or questions, please feel free to contact our Customer Service staff and they'll be more than happy to answer you.


3. Is gambling on the Internet legal?
Every region throughout the world has different laws, and they change from time to time, so we can't really answer that question. To be sure, you should contact your local legal representatives to answer any of your questions.


4. What do I do if I get disconnected?
If you happen to be in the middle of a game and you get disconnected for some reason, there is no need to panic. The exact state of your game will have been saved and will be restored when you reestablish your connection and restart the casino. You can then continue exactly from where you left off. This only applies if you are in the middle of a game or placing a wager. We want you to be protected from any accidental monetary loss.


5. How are the odds created for the games?
The odds for both real money and playing for fun modes are created by a random number generator that resides on our server.


6. What is my PIN number and how do I get it?
Your Personal Identification Number (PIN) is required before you can withdraw funds from Casino. It is an additional security step to ensure that only you can access money in your account. This number will be sent via e-mail to the address that you specified during registration. The e-mail will be sent almost immediately as soon as you register your account.


7. Do I have to pay taxes on my winnings?
Paying taxes on your winnings depends upon the jurisdiction within which you reside. The Casino will not provide details of individual's net proceeds or losses. This is up to the individual to declare to the proper authorities.


8. How old do I have to be to play for real money?
No one under the age of 18 years will be allowed to play for real money. We have provided a play for fun version of the Casino for those who are under the age of 18 or reside in a jurisdiction that prohibits Internet gaming.


9. How much is the Play for Fun like the Play for Real version?
Both the Play for Fun and the Play for Real use identical software on our servers. The only difference is that one is for fun and the other is for real money.


10. Can there be bugs in the software?
It is possible. If you do come across a problem, we have 24 hour phone and e-mail support. If you have any concern about the rules, implementation, or consistency of any game please contact our Customer Service. If the problem cannot be immediately solved, the case will be investigated using the game logs of the server and if something is found to be wrong, our development team will assess the problem and fix it.


11. What happens if I lose money due to a bug?
An investigation will commence and if our results show that there was a problem your money for the bet will be refunded immediately.


12. I haven't received my PIN number and I would like to withdraw some money? You should have received your PIN number in your email upon registering as a member of our casino. If you didn't receive your PIN number or have lost it, please contact our Customer Service.